We really hope that you love your Eléne items as much as we do and we want you to be completely satisfied with your online purchase. If you change your mind for any reason, you can return any full priced item within 14 days if the orders are unused and in their original conditions: unaltered and unwashed, with the protective hygiene strip intact, their respective tags and original packaging.

Items purchased as final sale cannot be returned, unless the items are deemed faulty.

Customers will be responsible for any shipping and handling charges to return any unwanted items. We don’t take responsibility for missing incoming deliveries of a return. We encourage you to return your item/s via registered or traceable postal services as return parcels remain the responsibility of the customer until received by Eléne The Label. Please note that original shipping charges and taxes are non-refundable.

If you have received a faulty item, please email our costume care at [email protected] with a photo showing the fault and a brief description. All items will be inspected by our team, if deemed faulty, we will offer a replacement (if stock is available) or refund. Items damaged as a result of incorrect garment care or general wear, are not considered to be faulty.